Returns

Please note that we do not accept returns of any earrings. If for some reasons you are not happy with your purchase, returns maybe accepted within 10 days after receiving your order. Please email us (contact@auplusc.com) to request for a return including a note stating your reason for returning and ensure the jewelry piece is in its perfect unworn condition with the original packaging. After we approve your request we will email you the instruction of how to send back the item.

Please note, all returns from our Finest Collection (made-to-order designs) are subject to a 15% restocking fee. Any returns outside the 10-day time frame or the jewelry condition is considered used will not be acceptable.

No refund on eGift Cards.

No returns or exchange for custom made designs.